From the first day to every day.

Retail Connect
Boost your brand’s sales and loyalty by empowering retail associates to become confident, enthusiastic sellers. With Retail Connect, brands can “win the last 4 feet” through an engaging and fun solution that blends personalised learning paths, gamification, seamless communication, and actionable insights. Drive key retail KPIs and elevate your brand’s performance at the point of sale.

Learning development and training
From dynamic training events and custom curriculum development to scalable virtual learning environments, we create immersive learning solutions that drive real results. By integrating gamification, we enhance engagement, making learning more interactive and enjoyable. Because when learning is fun and rewarding, performance follows, and engagement soars.

Onboarding and recruitment
Whether you’re looking for your next Chief Logistics Officer or hiring for the seasonal rush, we help HR departments recruit, onboard and retain top talent.

Customer and channel loyalty
Elevate your brand with meaningful programs and awards for your channel partners and customers that build strong, lasting relationships and loyalty.

Retail sales and incentives
We design gamified incentive programs that drive retail KPIs, enhance customer loyalty and motivate and inspire retail associates.

Employee recognition
Powerful employee engagement and rewards programs that inspire employees to love what they do and love your brand.

In-store activations and experiences
Create memorable brand moments that capture attention and set you apart from the competition. We combine on-site engagement, content capture, and social amplification to create powerful experiences.
The Retail Environment can be complex, handling multiple audience types that can be both captive and non-captive. BIW is uniquely situated to engage and grow in all segments of your business. We are experts on behavior change with proven results to help you exceed Key Performance Indicators throughout your omnichannel strategies. We customise our strategies to engage, onboard, educate, inspire, recognise, and motivate the audience that matters the most to you, to turn a complex environment simple. From apparel and fashion to electronics and tech, to home goods and home improvement, to health and beauty, to sports and recreation (and more!), our clients turn to us for fresh ideas and expert execution time and time again.
Metrics tell a story.
90%
average increase in units sold for highly-engaged users
75%
increase in credit card applications year-over-year
50%
reduction in turnover for 1+ year-tenured associates
See our solutions

DayMaker Engagement Platform
DayMaker is our comprehensive employee recognition system, offering state-of-the-art technology and unparalleled support.

Channel Engagement Platform
With Channel Smart, it’s simple to balance channel incentives and channel loyalty in a B2B environment.

SalesMaker Performance Platform
SalesMaker® is the leading all-in-one platform that makes running contests a breeze.

Event Solutions
From concept to completion, our team of event specialists ensures that every detail is thoughtfully planned and seamlessly executed.

Behavioural Economics
Harnessing behavioural economics to design engaging programs that drive motivation, influence decisions, and boost performance.
Thought Leadership
Learn from the best. BIW thought leaders bring you a deeper look at the business of inspiration.
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Article
Sales incentive structures that work
Reinforcement is most effective when it happens immediately after the desired behaviour occurs. The longer the delay, the less likely the behaviour will be adequately reinforced.
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Article
How to Calculate the Value of Sales Incentives: Maximising ROI and ROO
Discover how to calculate the value of sales incentives with a focus on ROI and ROO, and actionable steps to design effective incentive programmes.
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Article
Sales Incentives vs Sales Commission
Learn about the roles that commission (often part of a compensation package) and sales incentives (often non-financial benefits) play in the workplace.
The best way to get started is to get in touch!
Speak to an expert in our team to learn how our solutions can engage your employees.