Retail
From brick and mortar to digital development
We are experts in behavior change with proven results to help retailers expand your omnichannel customer base and inspire your employees throughout the organization.
The Retail Environment can be complex, handling multiple audience types that can be both captive and non-captive. BIW is uniquely situated to engage and grow in all segments of your business. We are experts on behavior change with proven results to help you exceed Key Performance Indicators throughout your omnichannel strategies. We customize our strategies to engage, onboard, educate, inspire, recognize, and motivate the audience that matters the most to you, to turn a complex environment simple. From apparel and fashion to electronics and tech, to home goods and home improvement, to health and beauty, to sports and recreation (and more!), our clients turn to us for fresh ideas and expert execution time and time again.
From the first day to every day.
Retail Connect
Boost your brand’s sales and loyalty by empowering retail associates to become confident, enthusiastic sellers. With Retail Connect, brands can “win the last 4 feet” through an engaging and fun solution that blends personalized learning paths, gamification, seamless communication, and actionable insights. Drive key retail KPIs and elevate your brand’s performance at the point of sale.
Learning development and training
From dynamic training events and custom curriculum development to scalable virtual learning environments, we create immersive learning solutions that drive real results. By integrating gamification, we enhance engagement, making learning more interactive and enjoyable. Because when learning is fun and rewarding, performance follows, and engagement soars.
Onboarding and recruitment
Whether you’re looking for your next Chief Logistics Officer or hiring for the seasonal rush, we help HR departments recruit, onboard and retain top talent.
Customer and channel loyalty
Elevate your brand with meaningful programs and awards for your channel partners and customers that build strong, lasting relationships and loyalty.
Retail sales and incentives
We design gamified incentive programs that drive retail KPIs, enhance customer loyalty and motivate and inspire retail associates.
Employee recognition
Powerful employee engagement and rewards programs that inspire employees to love what they do and love your brand.
In-store activations and experiences
Create memorable brand moments that capture attention and set you apart from the competition. We combine on-site engagement, content capture, and social amplification to create powerful experiences.
Metrics tell a story.
90%
average increase in units sold for highly-engaged users
75%
increase in credit card applications year-over-year
50%
reduction in turnover for 1+ year-tenured associates