Thought leadership

Article

Maximizing channel engagement through effective channel loyalty rules

The effectiveness of channel loyalty programs relies on the clarity and framework of their rules.

A digital image features a quotation by George Bernard Shaw: The single biggest problem in communication is the illusion that it has taken place. Next to the text is a glowing envelope icon symbolizing email communication.

Article

Driving loyalty program success: the importance of timely communications

The average person consumes about 34 gigabytes of information a day, making it a struggle to keep even our highest priorities top of mind. In today’s world, attention goes where it’s demanded. If you’re not nurturing, reminding, promoting and communicating, you can be certain someone else will.

Article

Building relationships by enhancing your loyalty program

Loyalty is more than just repeat business – it’s about building relationships. It’s changing the narrative from a one-dimensional exchange based on the winning discount to one that fosters engagement, emotional connections and trust.

Abstract circular design with swirling purple and white lines on the right. Text on the left reads: Employee recognition drives retention. Learn how BIW and IBM watsonx help managers strengthen teams and drive engagement.

Article

Elevate employee recognition with IBM watsonx

Employee recognition drives retention. Learn how BIW and IBM watsonx help managers strengthen teams and drive engagement.

A group of four people clapping with joy. In the foreground is a quote: Feeling gratitude and not expressing it is like wrapping a present and not giving it. – William Arthur Ward. The background is softly blurred.

Article

6 benefits of showing gratitude at work

We’re all familiar with recognition and how we feel when we’re recognized. But what’s not talked about as much is how showing gratitude benefits the giver. Giving serves a far greater function than just enabling someone else to receive.

A person wearing a headset smiles while sitting at a desk. The text reads, Call centers continue to play a pivotal role in shaping the future of customer service. The background is blurred, with warm-toned lights.

Article

The evolving landscape: 5 call center trends

In the fast-paced world of customer service, call centers stand as the frontline troops, bridging the gap between businesses and their clients. With each passing year, the landscape of call centers undergoes significant transformations, influenced by technological advancements, shifting consumer behaviors and emerging industry standards.

A woman in casual attire sits on a red chair with a laptop on an illustrated desk. Text reads: Employees who feel connected to their manager are 5.7x more likely to feel inspired at work.

Article

Find your solution

See all products and solutions

Delivering inspiration across industries.

Delivering measurable impact

Turning inspiration into results