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Retail

From brick and mortar to digital development

We are experts in behaviour change with proven results to help retailers expand your omnichannel customer base and inspire your employees throughout the organisation.

From the first day to every day.

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Learning development and training

From dynamic training events and custom curriculum development to scalable virtual learning environments, we create immersive learning solutions that drive real results. By integrating gamification, we enhance engagement, making learning more interactive and enjoyable. Because when learning is fun and rewarding, performance follows, and engagement soars.

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Onboarding and recruitment

Whether you’re looking for your next Chief Logistics Officer or hiring for the seasonal rush, we help HR departments recruit, onboard and retain top talent.

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Customer and channel loyalty

Elevate your brand with meaningful programmes and awards for your channel partners and customers that build strong, lasting relationships and loyalty.

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Retail sales and incentives

We design gamified incentive programmes that drive retail KPIs, enhance customer loyalty and motivate and inspire retail associates.

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Employee recognition

Powerful employee engagement and rewards programmes that inspire employees to love what they do and love your brand.

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In-store activations and experiences

Create memorable brand moments that capture attention and set you apart from the competition. We combine on-site engagement, content capture, and social amplification to create powerful experiences.

The retail environment can be complex, handling multiple audience types that can be both captive and non-captive. BIW is uniquely situated to engage and grow in all segments of your business.

We are experts on behaviour change with proven results to help you exceed Key Performance Indicators throughout your omnichannel strategies.

We customise our strategies to engage, onboard, educate, inspire, recognise, and motivate the audience that matters the most to you, to turn a complex environment simple.

From apparel and fashion to electronics and tech, to home goods and home improvement, to health and beauty, to sports and recreation (and more!), our clients turn to us for fresh ideas and expert execution time and time again.

Our work speaks for itself

Thought Leadership

Learn from the best. BIW thought leaders bring you a deeper look at the business of inspiration.